Warranty and Repairs
Last updated: 15 September 2026
This Policy explains the NiTHO commercial warranty and support process for products purchased directly through nitho.com. Statutory rights against the seller remain separate and are not reduced by this warranty.
Warranty period
- Products purchased in the European Union: 24 months from delivery.
- Products purchased outside the European Union: 12 months from delivery.
A longer mandatory legal guarantee or other non-excludable remedy continues to apply where required. For EU consumer purchases, the seller's minimum legal guarantee for lack of conformity is separate from this commercial warranty.
What the warranty covers
The warranty covers manufacturing defects in materials or workmanship arising during normal use in accordance with the product manual, compatibility information and safety instructions.
What the warranty does not cover
- Normal wear and tear, cosmetic change that does not affect function, or consumable components whose expected life has ended.
- Accident, impact, liquid, fire, improper storage, unsuitable power supply, neglect, misuse or use outside published instructions.
- Unauthorised modification, opening, repair, altered serial number, counterfeit parts or third-party accessories that cause the fault.
- Software, game, platform or device incompatibility where the product was not represented as compatible at the time of purchase.
- Loss of data, saved settings or third-party content.
An exclusion is applied only to the extent the excluded event caused or contributed to the issue and only where permitted by law.
How to make a claim
- Email info@nitho.com with the order number, purchase date, product name, SKU or model and a clear description of the issue.
- Provide proof of purchase and, where reasonably requested, photographs, video, serial number, firmware version or troubleshooting results.
- Follow the troubleshooting steps supplied by customer service.
- If physical inspection is required, wait for an approved RMA. A customer service operator will provide the authorised address in Europe, India or China and the shipment instructions.
Assessment and remedy
We will assess eligibility using the purchase country, seller or channel, SKU, purchase date, reported fault, product condition and applicable law. Depending on the circumstances and legal requirements, the remedy may be repair, replacement, price reduction or refund. We do not promise a particular remedy or completion time before assessment.
Shipping and repaired products
Do not ship a product without an RMA. Shipping responsibility and cost will be explained in the RMA instructions and handled according to applicable law. Repair or replacement does not reduce any mandatory guarantee period and may create an additional period where local law requires it.
Products bought from another seller
If the product was purchased from a retailer, distributor or marketplace, contact that seller for statutory remedies. NiTHO support may still assist with troubleshooting and product information.
Questions about this page may be sent to info@nitho.com. The seller is MTM Technology Limited, Business Registration No. 37056955, 820 Ocean Centre, 5 Canton Road, Kowloon, Hong Kong.