Returns, Refunds and Cancellations

Last updated: 17 September 2026

This Policy applies only to products purchased directly from nitho.com. For products purchased from another retailer, distributor or marketplace, please contact that seller. Nothing in this Policy excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded under the law applicable to the customer.

No voluntary change-of-mind returns

Except where a mandatory statutory cancellation or withdrawal right applies, NiTHO does not accept returns because a customer has changed their mind, no longer wants the product, ordered the wrong product or prefers a different product.

NiTHO does not provide any additional voluntary return period beyond the rights required by applicable law.

No commercial exchanges

NiTHO does not operate a voluntary product exchange programme.

This does not limit any mandatory right to replacement, repair or another remedy arising from a defective, damaged, unsafe, incorrect, misdescribed or otherwise non-conforming product. Where a statutory cancellation or withdrawal right applies to a non-defective product, the applicable remedy will normally be a refund rather than an exchange.

Before sending any product

Contact info@nitho.com and obtain return authorisation before shipping any product.

Please include your order number, product model or SKU, a description of the reason for the request and any photographs or video reasonably needed to assess the issue.

Do not send products to the Hong Kong registered office or to any previously used address. NiTHO has service capability in Europe, India and China. After a return or service request is approved, a customer service operator will select the appropriate centre and personally provide its exact address and shipping instructions. The system does not assign or display the return address automatically.

Failure to request authorisation may delay processing but does not extinguish any right where applicable law prevents that result.

Faulty, damaged, incorrect or non-conforming products

Contact us promptly if a product is defective, unsafe, damaged before or during delivery, incorrect, misdescribed or otherwise not in conformity with the sales contract.

We may ask for reasonable information, photographs, video or troubleshooting steps before authorising a return. Depending on the applicable law and the circumstances, the available remedy may include repair, replacement, price reduction or refund. NiTHO will provide the remedy required by applicable law.

Reasonable return costs for a confirmed defective, damaged, incorrect or non-conforming product will be handled in accordance with applicable law and the shipping instructions provided with the return authorisation.

Damage caused by misuse, accident, unauthorised modification, improper installation or return shipping arranged contrary to our instructions is not treated as an original product defect, except where applicable law provides otherwise.

Mandatory cancellation and withdrawal rights

Customers located in a jurisdiction that grants a non-excludable cancellation, cooling-off or withdrawal right for distance sales retain that right for the statutory period and subject to the conditions, exceptions and cost-allocation rules established by the applicable law.

This section applies only where such a right is legally mandatory. It does not create a voluntary change-of-mind return right in jurisdictions where no such mandatory right applies.

European Union, European Economic Area and United Kingdom

Where the statutory distance-selling right applies, a consumer may notify us of their decision to withdraw within 14 days after the consumer, or a person nominated by the consumer other than the carrier, receives the goods.

After notifying us, the consumer must return the goods to the authorised address within the additional period required by applicable law, normally 14 days.

A clear statement sent to info@nitho.com is sufficient. The model withdrawal form below may be used but is not mandatory.

Where required by law, we will refund the eligible payments received, including the cost of the least expensive standard delivery option offered. Additional delivery upgrades are not refundable except where required by law.

We may withhold reimbursement until we receive the returned goods or the consumer provides evidence that they have sent them, where permitted by law.

The consumer may inspect the product as they would reasonably be able to do in a physical store. Where permitted by law, we may deduct an amount reflecting any reduction in value resulting from handling beyond what was necessary to establish the product’s nature, characteristics and functioning.

Any statutory exceptions to the right of withdrawal remain applicable.

Argentina

Returns accepted: For eligible purchases in Argentina, NiTHO accepts returns of both defective and non-defective products during the 10-calendar-day statutory return window described below. Exchanges are not accepted.

Consumers in Argentina may revoke an online purchase within 10 calendar days from the date the product is delivered or, if later, from the date the contract is concluded, in accordance with applicable law.

To exercise this right, contact info@nitho.com and provide the order number. The customer will not bear any return cost. After the return is authorised, NiTHO will provide a prepaid return label to download and print, together with the authorised return address and shipping instructions.

The product may be inspected and used only to the extent permitted by applicable law. It should be returned complete and with its accessories where reasonably possible. Normal use consistent with the agreement or the product’s nature does not create a return charge for the consumer.

No restocking fee applies. NiTHO will issue the eligible refund to the original payment method. Refund processing by NiTHO will take no more than 10 calendar days; payment-provider posting times may vary. Where applicable law requires earlier or simultaneous reimbursement, that shorter requirement prevails.

Chile

Consumers in Chile may withdraw from an online purchase within 10 calendar days after receiving the product, subject to the conditions and statutory exceptions established by applicable law. If NiTHO does not provide the required written confirmation of the contract, the statutory period may be extended as required by law.

To exercise this right, contact info@nitho.com and provide the order number. After authorisation, NiTHO will provide the correct return address and shipping instructions. The customer is responsible for arranging and paying the direct return shipment unless applicable law requires otherwise or NiTHO expressly agrees to cover it.

The product may be opened and inspected, but it must not be deteriorated through conduct attributable to the customer. The original packaging elements, labels, manuals, warranty documents and protective materials should be returned in good condition where required by applicable law.

No restocking fee applies. NiTHO will refund the eligible amount without deducting administrative expenses and to the original payment method. NiTHO will process the refund as soon as possible and within 10 calendar days; payment-provider posting times may vary.

Brazil

Returns accepted: For eligible purchases in Brazil, NiTHO accepts returns of both defective and non-defective products during the 7-calendar-day statutory return window described below. Exchanges are not accepted.

Consumers in Brazil may withdraw from an online purchase within 7 calendar days from the date the contract is concluded or the product is received, as applicable under Brazilian law, without giving a reason.

To exercise this right, contact info@nitho.com and provide the order number. The customer will not bear any return cost. After the return is authorised, NiTHO will provide a prepaid return label to download and print, together with the authorised return address and shipping instructions.

The product may be opened, inspected and slightly used only to the extent reasonably necessary to assess its nature, characteristics and functioning. It should be returned complete and with its accessories where reasonably possible.

No restocking fee applies. NiTHO will refund the eligible amounts paid, including delivery charges where required by law, to the original payment method. NiTHO will issue the refund within 1 calendar day; payment-provider posting times may vary.

Taiwan

Returns accepted: For eligible purchases in Taiwan, NiTHO accepts returns of both defective and non-defective products during the 7-calendar-day statutory return window described below. Exchanges are not accepted.

Consumers in Taiwan may cancel an eligible distance purchase within 7 calendar days after receiving the product, without giving a reason, subject to the statutory conditions and exceptions.

To exercise this right, contact info@nitho.com and provide the order number. The customer will not bear any return cost. After the return is authorised, NiTHO will provide a prepaid return label to download and print, together with the authorised return address and shipping instructions.

The product may be opened, inspected and slightly used only to the extent reasonably necessary to assess its nature, characteristics and functioning. It should be returned complete and with its accessories where reasonably possible.

No restocking fee applies. NiTHO will refund the eligible amount to the original payment method within 15 calendar days after receiving the returned product or the cancellation notice, as applicable under Taiwanese law; payment-provider posting times may vary.

Colombia

Consumers in Colombia may exercise the statutory right of withdrawal for an eligible distance purchase within 5 business days after receiving the product, subject to the statutory conditions and exceptions.

To exercise this right, contact info@nitho.com and provide the order number. After authorisation, NiTHO will provide the correct return address and shipping instructions. The customer is responsible for arranging and paying the direct return shipment unless applicable law requires otherwise.

The product must be returned in the same condition in which it was received and must not have been used beyond what is permitted by applicable law. It should be returned complete and with its accessories where reasonably possible.

No restocking fee applies. NiTHO will refund the eligible amount to the original payment method without deductions within 30 calendar days after the right is exercised; payment-provider posting times may vary.

Mexico

Where the statutory right applicable to an indirect or distance sale applies, consumers in Mexico may revoke their consent within 5 business days after receiving the product or concluding the contract, as determined by applicable law.

To exercise this right, contact info@nitho.com and provide the order number. After authorisation, NiTHO will provide the correct return address and shipping instructions. The customer is responsible for arranging and paying the direct return shipment and any required return-shipping insurance unless applicable law requires otherwise.

The product may be opened, inspected and slightly used only to the extent reasonably necessary to assess its nature, characteristics and functioning. It should be returned complete and with its accessories where reasonably possible.

No restocking fee applies. NiTHO will refund the eligible amount to the original payment method within 10 calendar days after the return is accepted. Where applicable law requires an earlier reimbursement, that shorter requirement prevails. Payment-provider posting times may vary.

Uruguay

Consumers in Uruguay may rescind an eligible distance purchase within 5 business days after the contract is concluded or the product is delivered, as determined by applicable law.

To exercise this right, contact info@nitho.com and provide the order number. After authorisation, NiTHO will provide the correct return address and shipping instructions. The customer is responsible for arranging and paying the direct return shipment unless applicable law requires otherwise.

The product must be returned unused and in the same condition in which it was received. Opening the packaging only to inspect or verify the product does not by itself constitute use.

No restocking fee applies. NiTHO will refund the eligible amount to the original payment method immediately and in any event within 1 calendar day after the right is exercised; payment-provider posting times may vary.

Paraguay

Consumers in Paraguay may withdraw from an eligible electronic purchase within 5 business days after receiving the product, by sending a simple electronic notice, subject to the statutory conditions and exceptions.

To exercise this right, contact info@nitho.com and provide the order number. After authorisation, NiTHO will provide the correct return address and shipping instructions. The customer is responsible for arranging and paying the direct return shipment unless applicable law requires otherwise.

The product must be returned unused and without deterioration, complete and with its accessories where reasonably possible.

No restocking fee applies. NiTHO will refund the eligible amount to the original payment method within 10 calendar days after the right is exercised. Where applicable law requires an earlier reimbursement, that shorter requirement prevails. Payment-provider posting times may vary.

Türkiye

Consumers in Türkiye may withdraw from an online purchase within 14 calendar days after receiving the product, without giving a reason and without incurring a penalty, subject to the statutory conditions and exceptions.

To exercise this right, contact info@nitho.com and provide the order number. After authorisation, NiTHO will provide a prepaid return label to download and print, the authorised return address and the designated carrier and shipping instructions. The customer will not bear the return shipping cost when following those instructions, as required by applicable law.

The product may be inspected and handled only to the extent reasonably necessary to establish its nature, characteristics and functioning. It should be returned complete and with its accessories where reasonably possible. Any responsibility for diminished value will be assessed only where and to the extent permitted by applicable law.

No restocking fee applies. NiTHO will refund the eligible payments, including the least expensive standard delivery cost where required, to the original payment method and without imposing any cost on the consumer. NiTHO will process the refund within 14 calendar days, calculated from the date required by applicable law; payment-provider posting times may vary.

Other jurisdictions

If the customer’s local law provides a mandatory cancellation, return or cooling-off right, NiTHO will honour that right only to the extent required by that law, including its applicable period, conditions, exceptions, refund requirements and allocation of return shipping costs.

Return condition and shipment

A product returned under a statutory withdrawal right should be returned complete and with its accessories where reasonably possible.

The absence of original packaging does not automatically remove a mandatory statutory right. However, the customer may be responsible for a legally permitted reduction in value caused by unnecessary handling, missing components or avoidable damage.

Use only the return address and shipping method provided with the return authorisation. Keep the shipment receipt, tracking information and other evidence of return.

NiTHO is not responsible for products sent to an unauthorised address, except to the extent that applicable law provides otherwise.

Return shipping costs

For a return made under a statutory change-of-mind, cancellation or withdrawal right, the customer is responsible for the direct cost of returning the product unless applicable law requires NiTHO to pay that cost or we expressly agree otherwise.

For a verified defective, damaged, incorrect or non-conforming product, reasonable return costs will be handled as required by applicable law and according to the instructions issued with the return authorisation.

Inspection and refunds

We will acknowledge receipt of the returned product and communicate the outcome of the inspection.

Approved refunds will be issued to the original payment method unless another method is agreed or required by law. Processing and posting times imposed by banks or payment providers may vary.

Refunds will be made within the period required by applicable law. Any legally permitted deduction, including a deduction for diminished value caused by excessive handling, will be explained to the customer.

Order cancellation before dispatch

To request cancellation before dispatch, email info@nitho.com immediately and include the order number.

Cancellation is not guaranteed after processing or dispatch has begun. If the order has already shipped, the applicable statutory withdrawal, return or defect process must be followed.

Model withdrawal form

Complete and send this form only when a statutory withdrawal right applies. You may instead send any other clear statement communicating your decision to withdraw.

• To: MTM Technology Limited, 820 Ocean Centre, 5 Canton Road, Kowloon, Hong Kong
• Email: info@nitho.com
• I hereby give notice that I withdraw from my contract of sale for the following goods:
• Order number:
• Product name and SKU:
• Ordered on:
• Received on:
• Customer name:
• Customer address:
• Date:
• Signature, only if this form is submitted on paper:

Contact and seller information

Questions or requests concerning this Policy may be sent to info@nitho.com.

MTM Technology Limited
Business Registration No. 37056955
820 Ocean Centre
5 Canton Road
Kowloon
Hong Kong