Returns, Refunds and Cancellations

Last updated: 15 September 2026

This Policy applies to products purchased directly from nitho.com. For products bought from another retailer, distributor or marketplace, contact that seller first. Nothing in this Policy limits mandatory rights for faulty, unsafe, misdescribed or non-conforming goods.

Before sending any product

Contact info@nitho.com and obtain return authorisation before shipping a product. Do not send products to the Hong Kong registered office or to any previously used address. NiTHO has service capability in Europe, India and China. After an RMA is approved, a customer service operator will select the appropriate centre and personally provide its exact address and shipment instructions. The system does not assign or display the address automatically.

Thirty-day voluntary return policy

You may request a voluntary return within 30 calendar days after delivery. For a change-of-mind return, the product should be unused, complete and in substantially the same condition as received, with original packaging, accessories and proof of purchase. Reasonable handling needed to inspect the product does not remove statutory withdrawal rights, but a deduction may be made where permitted for value lost through handling beyond what is necessary.

Items not eligible under the voluntary policy

The voluntary policy does not cover products damaged by misuse, accident, unauthorised modification or return shipment, items missing material components, or items returned without authorisation. These limitations do not override rights relating to a defect, non-conformity, incorrect item or damage caused before delivery.

Faulty, damaged or incorrect products

Contact us promptly with the order number, product model or SKU, description of the issue and supporting photographs or video where reasonably useful. We may provide troubleshooting before authorising a return. Depending on applicable law and the assessment, the available remedy may include repair, replacement, price reduction or refund. Return costs for a confirmed defect, incorrect product or delivery damage will be handled as required by applicable law.

European Economic Area and United Kingdom withdrawal

Where the statutory distance-selling right applies, you may notify us that you are withdrawing within 14 days after you or a person nominated by you receives the goods. You then have 14 days after notification to return them to the authorised address we provide. You may use the model form below, but any clear statement sent to info@nitho.com is sufficient.

We will refund payments covered by the statutory withdrawal right, including the cost of the least expensive standard delivery option offered, within the legally required period. We may withhold reimbursement until we receive the goods or you provide evidence of return, where permitted. Additional delivery upgrades and any reduction in value caused by excessive handling may be excluded where the law allows.

Return shipping costs

For a voluntary change-of-mind return, the customer pays the direct return shipping cost unless we agree otherwise or local law requires us to pay. For a verified defective, damaged, incorrect or non-conforming product, reasonable return costs are handled according to applicable law and the instructions issued with the RMA. Use the specified service and keep shipment evidence.

Inspection, refunds and exchanges

We will acknowledge receipt and communicate the result of the inspection. Approved refunds are issued to the original payment method unless another method is required by law. Bank or payment-provider posting times may vary. Exchanges depend on stock availability; where an exchange is not practical, another lawful remedy will be offered.

Order cancellation

To request cancellation before dispatch, email info@nitho.com immediately with the order number. Cancellation is not guaranteed after processing or dispatch has begun. If the order has shipped, the applicable return or withdrawal process must be followed.

Model withdrawal form

Complete and send this form only if you wish to withdraw from an eligible distance contract. You may instead send any clear withdrawal statement.

• To: MTM Technology Limited, 820 Ocean Centre, 5 Canton Road, Kowloon, Hong Kong; email info@nitho.com
• I hereby give notice that I withdraw from my contract of sale for the following goods:
• Order number:
• Product name and SKU:
• Ordered on and received on:
• Customer name:
• Customer address:
• Date:
• Signature only if this form is sent on paper:

Questions about this page may be sent to info@nitho.com. The seller is MTM Technology Limited, Business Registration No. 37056955, 820 Ocean Centre, 5 Canton Road, Kowloon, Hong Kong.