Shipping and Delivery

Last updated: 15 September 2026

This Policy applies to orders placed directly through nitho.com. Shipping availability, cost and timing can differ by product and destination.

Available destinations

The countries and regions currently available for direct delivery are those offered in the delivery-country selector and accepted at checkout. Displaying a country or currency does not guarantee that every product can be delivered there. If checkout does not accept the address, the product is not available for direct shipment to that destination.

Processing and delivery estimates

The estimated dispatch or delivery period applicable to the order is displayed at checkout or in the order confirmation. Estimates begin after payment and any required verification are completed. Weekends, public holidays, customs procedures, remote-area delivery and carrier disruption may affect timing. We will communicate a material known delay and explain the available options where required.

Shipping origin and carriers

Orders may be fulfilled from different warehouses or by authorised logistics providers. Separate products in one order may arrive in different parcels. The selected carrier and service depend on destination, product, stock and operational requirements.

Charges, taxes and customs

Delivery charges and taxes collected by us are shown before purchase. Where import duties, local taxes, customs brokerage or carrier fees are not collected at checkout, the destination authority or carrier may charge them to the recipient. We will not describe an order as duties paid unless those charges are included in the checkout total.

Tracking

Where tracking is available, it will be sent to the email address used for the order. Tracking events are supplied by the carrier and may take time to update.

Delivery address

Check the delivery address before placing the order. Contact info@nitho.com immediately if a correction is required. We cannot guarantee changes after fulfilment begins. Additional cost caused by an incorrect address or an uncollected parcel may be charged where permitted and clearly communicated.

Loss, damage and missing contents

Inspect the parcel after delivery and contact us promptly if it is lost, visibly damaged, opened or missing contents. Keep the packaging and provide the order number, tracking information, photographs and any carrier report reasonably requested. This does not reduce mandatory consumer rights.

Risk and delivery

For consumer orders, risk transfers as provided by applicable law, normally when you or a person designated by you receives the goods. A delivery to a carrier chosen independently by you may be treated differently where local law permits.

Orders returned by the carrier

If a parcel is returned because delivery was refused, the address was incorrect, required charges were not paid or the parcel was not collected, contact us. We will explain the options and any reasonable, legally permitted re-shipping or return cost before taking further payment.

Questions about this page may be sent to info@nitho.com. The seller is MTM Technology Limited, Business Registration No. 37056955, 820 Ocean Centre, 5 Canton Road, Kowloon, Hong Kong.